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Return and Refund Policy
Any product purchased through us can be returned for a full refund or exchange within 30 days from the date you made your order. Please read the below steps explaining how to exercise this.
1. We accept returning for a refund for all situations.
2. We are unable to provide return shipping costs in any situation. Customer is responsible for return shipping.
3. Request a return number by e-mailing us or using on our website contact form before returning the product. Please include your name, order number, the reason for the return, and if you want to return for a full refund or exchange for another product. Within 1 to 2 business days after submitting the request you will be contacted via email with an RMA number and product return instructions.
4. Refunds will be issued back to the original payment method. The refund will be issued the same day as we receive your returned product. If the product is not required to be returned, the refund will be issued on the same date as we specify to you by email.
If you wish to get a replacement of the same product because of a defective product after 30 days from the date you made the order, all products we sell come with our own 6 month replacement warranty from the order date. Please email us with your order number and description of the defect for a replacement. We can send the same product or an equivalent product of similar value that you specify.
GAMENOVA INC., LIMITED
Nan Sing Industrial Building, Unit 1203
57 Kwok Shui Rd
Kwai Chung, Tsuen Wan
Hong Kong
Email: service@toygamejoy.com
Tel: 1-855-933-1400
Email hours: 24 hours, 7 days a week. Phone hours, 9AM-6PM HKT.
